Commercial Cleaning Checklist

Whether you are opening a new facility and looking for a commercial cleaning company to partner with, you currently work with a cleaning company but are wondering whether you’re getting your money’s worth, or you use in-house cleaning staff but aren’t sure if it’s cost effective, here are some questions that can help you determine what course of action to take:

Quality of work

  1. How often do you notice spots that have been missed by your cleaning service?
  2. How often do you see or talk to a company representative?
  1. Do you ever notice any of the following?
  • Rings in toilets
  • Dirty floors
  • Trash left in wastebaskets
  • Dust on surfaces
  1. Are stocks of paper cleaning products such as paper towels and toilet paper properly maintained?
  2. Does your cleaning company use high-efficiency particulate air (HEPA) filters with their vacuum cleaners, which capture over 99% of small particles?


  1. If your company handles cleaning in-house, how much money annually is spent on human resources costs related to your cleaning staff (background checks, benefits, interviewing applicants, etc.)?
  2. Does your cleaning company charge extra if they need to return to your facility to fix problems missed during routine cleaning?


  1. When you need to contact your cleaning company, how long does it take to get a response?
  • 1 hour
  • 2-4 hours
  • 4-12 hours
  • Up to 24 hours
  1. If you have a cleaning emergency, how long does it take for it to get cleaned up?


  1. Does your cleaning company maintain a record of who has been in your facility?
  2. Does your cleaning company conduct background checks on employees?


  1. Does your cleaning company offer a full range of standard cleaning services including hard surface floors and carpets?
  2. Does your cleaning company offer additional services such as exterior window cleaning or pressure washing?
  3. Does your cleaning service offer day porter services?